Customer Service skills for Claude Code and Codex
Customer service skills help an agent keep customers and answer them well: churn risk detection from support tickets and NPS, cancel flows and save offers, win-back research and support queue handling in Google Workspace. They turn scattered support signals into a list of accounts to act on and the next message to send.
Highest-scoring customer service skills in the October 22, 2026 snapshot: churn-prevention from coreyhaines31/marketingskills (88/100). Scores come from the Suede Skill Check.
- 7 listed skills
- 4 repositories
- 1 with full pages
1 from official publishers. 0 bundle scripts. 0 connect to an outside service. Listed in Marketing and SEO (3), Business, Sales and Finance (2), Productivity and Knowledge Work (1), Product Management (1).
All 7 customer service skills
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| Skill | Repository | What it does |
|---|---|---|
| churn-prevention 88/100 · B | coreyhaines31/marketingskills | Reduces churn by building cancellation flows, save offers, failed payment recovery, and other retention strategies. |
| churn-risk-detector 73/100 · C | gooseworks-ai/goose-skills | Scan support tickets, Slack channels, NPS scores, and usage patterns to flag accounts showing early churn indicators. Produces a weekly risk… |
| customer-story-builder 81/100 · B | gooseworks-ai/goose-skills | Take raw customer inputs — interview transcripts, survey responses, Slack quotes, support tickets, review excerpts — and generate a structured case… |
| customer-win-back-sequencer 73/100 · C | gooseworks-ai/goose-skills | For churned accounts, research what has changed since they left — new funding, team growth, competitor dissatisfaction, product updates that address… |
| persona-customer-support 54/100 · D | googleworkspace/cli | Manage customer support — track tickets, respond, escalate issues. |
| Suede AI Churn Prevention Skills 91/100 · A | JasonColapietro/suede-creator-skills | Suede AI Churn Prevention Skills. Use when asked to "reduce subscription churn" or design cancel flows, reason-matched save offers, failed-payment… |
| voice-of-customer-synthesizer 73/100 · C | gooseworks-ai/goose-skills | Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses —… |
How to choose customer service skills
Separate the retention playbooks from the operational skills. Churn prevention skills are Markdown procedures for cancel flows, save offers and dunning, so they run with no setup; the support persona skill works inside Gmail and Google Workspace and needs that account authorized.
Signal skills such as the churn risk detector read support tickets, Slack channels and usage data. Check the Before you install panel for the data sources and keys each one expects, and point it at an export first rather than a live inbox.
Pair a detection skill with a writing skill. A risk list is only useful once someone sends the outreach, so pick a win-back or email skill that accepts the account research the detector produces.
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